Operations Manager
Envirotech Pest Management posted 8 months ago Email JobJob Detail
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Career Level Supervisor / Manager
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Experience 5 Years
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Gender Male & Female
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Industry Both
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Qualifications Valid P-number
Job Description
We are Looking for an Operations Manager who will be responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.
Responsibilities include, but are not limited to;
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service, and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly, and yearly reports, as required
What do you need?
- 3-5 years in a management role with emphasis in customer service
- Success in training, mentoring, and coaching service professionals
- Must have excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record search
- Matric Certified
- Valid Driver’s License
- Knowledge of OHS Act
- Knowledge of HCCP Requirements
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